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FAQs

HOW DO I PICK UP MY WRISTBAND?

Ticket collection is only available on the day. Collection times are as follows:

  • From noon to 4pm – at the Geffrye Museum – pick up any prepurchased tickets, no matter which location you specified.
  • From 5pm – at Rotherhithe (Brunel Museum), Dalston (Roof Park) and Peckham (Bussey Building) – pickup tickets where you’ve specified the location.
WHAT’S WITH THE MULTIPLE TICKET COLLECTION LOCATIONS?

We need to know where you’re going to pick up your wristband so we can have it there ready for you. Don’t worry, every wristband allows entry to all venues.

WHAT’S INCLUDED IN THE TICKET PRICE?

Entry to all the venues, as long as venue capacities permit. Plus a range of discounts at local businesses near the stations.

WHAT IF THE MAIN VENUE IS FULL?

Like all multi-venue festivals, the venues can’t let anyone in over their capacity. So if you really want to see a particular band, your best bet is to get there early.

DOES MY TICKET INCLUDE FREE TRAVEL?

We wish it did, but unfortunately not.

WHAT EXACTLY IS HAPPENING ON THE TRAINS?

There will be live acoustic performances on certain services between noon to 8pm. We’re not allowed to mention exactly which trains they’ll be on, but we’ve got loads of acts booked…

WILL YOU BE RELEASING A BAND SCHEDULE?

Yes, we have! See the programme here.

DO I NEED ID?

You need ID to pick up your wristband. If you look under 18 and don’t have appropriate ID the venues have a right to turn you away.

WHAT HAPPENS IF I LOSE MY WRISTBAND?

Unfortunately we can’t reissue wristbands.

CAN I BUY A SINGLE VENUE ENTRY TICKET?

Single venue entry tickets may be available on the day – check back here for more updates.

CAN I CANCEL MY TICKET AND GET A REFUND?

Unfortunately all tickets are non-refundable.